KME’s Customer Service Division mission is to provide “friendly, timely and accurate response to customer parts, service, training, technical support and warranty demands.”
Our world headquarters location has a staff of customer service representatives with over 250 years of combined experience. This staff, plus our factory branch service staff, comprise a knowledgeable and experienced team of professionals ready to serve you. From there we team with an experienced, nationwide network of service centers (Factory Branch, Sales Representative and Independent) to provide local service and support in your region or at your location.
KME OFFERS YOU | SINGLE SOURCE SERVICE
Because KME is a true sole source builder, there's no confusion about who is responsible, where to get parts and how to get the job done properly the first time.
KME has a network of providers throughout North America and around the globe that provide superior customer service.
KME and affiliated service technicians are trained regularly to keep up to date with important factory and component certifications.
KME offers a wide range of choices from new chassis to new bodies and even aerial devices. Call for details.
When you need in house service, KME has mobile service vehicles for on-site repairs and maintenance. Some locations even have mobile pump test trailers for your convenience.
Many KME classes are open to both KME service technicians and our customers’ technicians.
As fire departments continue to struggle with a lack of robust funding, KME has seen an increased interest in chassis, body and aerial remounts.
Apparatus refurbishment often add a decade or two of useful service and many jobs are completed in less than half the time of a new vehicle order.
• NFPA 1912 Refurbishment
• New Cabs and Bodies
• Remount Your Aerial Device
Remount Your Body On A New Custom or Commercial Chassis
For more service information contact your local KME Sales Representative/Dealer or KME Service at 570-237-2810.