Customer Service

  • Overview
  • Service & Maintenance
  • Refurb
  • Parts

OUR MISSION:


KME’s Customer Service Division mission is to provide “friendly, timely and accurate response to customer parts, service, training, technical support and warranty demands.”

Our world headquarters location has a staff of customer service representatives with over 250 years of combined experience. This staff, plus our factory branch service staff, comprise a knowledgeable and experienced team  of professionals ready to serve you. From there we team with an experienced, nationwide network of service centers (Factory Branch, Sales Representative and Independent) to provide local service and support in your region or at your location.


KME OFFERS YOU |  SINGLE SOURCE SERVICE


Because KME is a true sole source builder, there's no confusion about who is responsible, where to get parts and how to get the job done properly the first time.

Nationwide Network
KME has a network of providers throughout North America and around the globe that provide superior customer service.

Trained Technicians
KME and affiliated service technicians are trained regularly to keep up to date with important factory and component certifications.

Refurbishment
KME offers a wide range of choices from new chassis to new bodies and even aerial devices. Call for details.

Mobile Service
When you need in house service, KME has mobile service vehicles for on-site repairs and maintenance. Some locations even have mobile pump test trailers for your convenience.

Training
Many KME classes are open to both KME service technicians and our customers’ technicians.

 

WARRANTY, SERVICE & MAINTENANCE SUPPORT


KME in conjunction with a nationwide network of authorized sales and service centers team together to offer outstanding warranty, service and maintenance support.



SERVICE CENTERS OFFER:


EVTCC and ASE Certified Technicians
Body Work
Paint Repairs
Refurbishment
Sheet Metal Repair
Fabrications
Authorized Service Center for Hale, Waterous and Darley Pumps
Most services can be performed in station




  Mobile Service Truck

  24 Hour Service

  On-Call Tech

For more service information contact your local KME Sales Representative/Dealer or KME Service at 800-235-3928 x 2810

As fire departments continue to struggle with a lack of robust funding, KME has seen an increased interest in chassis, body and aerial remounts.

Apparatus refurbishment often add a decade or two of useful service and many jobs are completed in less than half the time of a new vehicle order.
 
NFPA 1912 Refurbishment
New Cabs and Bodies
Remount Your Aerial Device
Remount Your Body On A New Custom or Commercial Chassis




 









For more service information contact your local KME Sales Representative/Dealer or KME Service at 570-237-2810.

KME HAS AN EXTENSIVE INVENTORY OF BOTH PURCHASED AND FABRICATED PARTS

Parts are available for Ford and International trucks, KME Fire Apparatus, Grumman Fire Apparatus, and a wide range of suppliers including Akron Brass, Elkhart Brass, Hale, Waterous and many more.

For more information contact you local KME Sales Rep/Dealer.








 
KME Aftermarket Parts
(855) 477-9635





International Truck Parts Sales
(570) 669-5187
dmiller@kmefire.com